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Who's behind Ivor Telltale?This is a solo project by myself Ryan Douglass, a 3D artist. Everything from the animation, website and design of the resources is created in my spare time, with the hope of supporting teachers and inspiring children. You can learn more on the About page.
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Can I give feedback or make a request?Definitely! I’d love to hear from you. Whether it’s feedback, suggestions, or a resource tweak that would help your class, drop me a message on the Contact page.
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Are the animations free to watch?Yes! All animated tales are available to stream on YouTube. For ad-free versions, use the animation file included in your purchased resource pack.
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Can I show the animation in my classroom?Absolutely. If you've purchased a pack, you're welcome to show the animation to your class using the included file. It’s designed to spark curiosity and launch your learning journey.
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What do I get when I purchase a resource pack?Each resource pack includes a downloadable ZIP file containing the animated tale, themed worksheets, teaching slides, and any bonus materials listed on the product page. Everything is designed to support creative, cross-curricular learning.
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How will I receive my download?After checkout, you’ll receive a download link directly to your email. Be sure to check your spam or promotions folder just in case. If there are any issues, don’t hesitate to get in touch!
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Can I share the pack with other teachers?That depends on your license type: Single License – For use by one teacher only. The files can’t be shared with others, uploaded online, or redistributed in any way. School License – Allows use by any number of teachers at a single school site. Files may be shared internally, but must not be uploaded publicly or shared beyond the school.
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Can I use this across a multi-academy trust or school federation?Please get in touch to discuss custom licensing options for wider use.
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Will more resource packs be released?Yes! More tales and matching resource packs are already in the works. If teachers find them helpful, I plan to continue growing the library.
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How is merchandise fulfilled?All merchandise is printed and shipped through Printify, a trusted print-on-demand service. Orders are sent to the closest available printer to your location for faster delivery.
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When will I receive my order?Most products are printed and shipped within 2–5 business days, with delivery depending on your region. You’ll receive tracking details via email once your item ships.
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Can I return or exchange merchandise?As items are custom-printed on demand, returns and exchanges are only accepted for damaged or defective products. If there’s an issue with your order, please contact me with a photo of the item, and I’ll do my best to make it right.
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Can I cancel an order?Cancellations may be possible if your item hasn’t gone into production yet. Please contact me as soon as possible after ordering.
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What payment methods do you accept?Secure checkout is available using major credit/debit cards and PayPal.
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Do you ship internationally?Yes – merchandise can be shipped worldwide. Resource packs are digital downloads and available anywhere.
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Will I receive a receipt or invoice?Yes, you’ll receive a confirmation email and downloadable invoice after purchase.
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Can I get a refund on a digital resource pack?Due to the nature of digital products, all sales of downloadable resource packs are final and non-refundable. Once the files are delivered, they cannot be returned. If you encounter any issues accessing your download, or if something isn’t right, please get in touch — I’ll do my best to make it right.
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